Summary
By mapping helping relationships at IDEO, we found a dense network of mutual assistance. Help comes from all organizational levels- and those considered most helpful tend to be the most trustworthy and accessible, rather than the most technically competent. We identified four keys to IDEOs helpful culture.
Relevance
The HBR article led to several other firms mapping their helping network and attempting to create a more helpful culture.
Selected publications
Amabile, T. M., Fisher, C. M., & Pillemer, J. (2014). IDEO’s culture of helping. Harvard Business Review (Jan/Feb), 54-61.
Last updated Monday, 8 February 2016